Currently for our Client from the BPO/SSC sector we are looking for talented people with foreign language skills who are ready to begin or continue their professional career in international structures.
Location: Warsaw
Online recruitment process
Daily responsibilities:
Lead a team to meet and exceed business objectives, ensuring that key financial, operational and quality metrics are consistently achieved
Have direct involvement in the recruitment, selection, induction training and ongoing skills development for all Agents/Advisors in the team, ensuring we attract and retain the very best talent
Apply a process of continuous review and proactive management of absenteeism and attrition for all Agents/Advisors in the team, ensuring return to work and exit interviews are completed
Continually review and monitor work performance of all Agents/Advisors against agreed KPI’s, ensuring that calls are handled professionally and instigating appropriate corrective action, using performance management tools to manage any shortfall
Undertake formal quarterly performance reviews and one-on-one monthly meetings with each Agent/Advisor, ensuring objectives are continuously reviewed and linked to business KPI’s
Ensure Agents/Advisors are recognized and rewarded for outstanding achievements/performance in line with company mission and values
Required skills:
Minimum 1 year experience on Team Leader position and/or being right hand of Team Leader
Fluent English, both spoken and written
Strong verbal and written communication skills
Good organization/time management skills
Ability to work with a variety of people from diverse backgrounds
Ability to make fair and consistent judgments and decisions
Ability to solve problems and offer suggestions
Ability to influence behaviour
Effective project management
Good knowledge of Excel
Analytical skills
Our Client offers:
Exciting job in an international company
Collaboration with cross-region teams
Work in a diverse and supportive team of professionals
Mentor & induction training - that will help you to smoothly find yourself in our company
Special trainings tailored to your needs and career goals
Opportunity to develop and grow through experience and exposure
Competitive remuneration package
Wide choice of benefits
The possibility to work independently with trust of your manager
ID 10144
Reference no.: GARE
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